Refund & Return Policy
Welcome to Food Stuff. We strive to provide quality products and a satisfactory shopping experience. Please read our Refund & Return Policy carefully before placing an order.
1. Return Eligibility
Due to the nature of food and grocery products, returns are generally not accepted once the products have been delivered.
However, returns or replacements may be considered in the following cases:
- Wrong product delivered.
- Damaged product received.
- Expired product received.
- Missing item in the order.
2. Reporting an Issue
Customers must report any issue within 24 hours of receiving the order. Requests received after this period may not be eligible for replacement or refund.
To process your request, please provide:
- Order Number
- Photographs of the product/package
- Description of the issue
3. Refund Eligibility
Refunds may be approved under the following circumstances:
- Order cancelled before shipment.
- Product unavailable after order confirmation.
- Verified damaged, incorrect, or expired product delivered.
- Order not delivered due to our operational issue.
4. Non-Refundable Situations
Refunds or returns will not be provided for:
- Change of mind after delivery.
- Incorrect address provided by the customer.
- Failed delivery due to customer unavailability.
- Products opened, consumed, or used after delivery.
- Minor packaging damage that does not affect product quality.
5. Refund Processing Time
Once approved, refunds will be processed within 5–10 business days. The actual credit timeline may vary depending on the payment method and banking institution.
6. Replacement Policy
In eligible cases, Food Stuff may offer a replacement instead of a refund, depending on product availability and the nature of the issue reported.
7. Order Cancellation
Customers may request cancellation before the order is shipped. Once the order has been dispatched, cancellation requests may not be accepted.
8. Contact Us
For refund, return, or replacement requests, please contact:
Food Stuff Customer Support
Phone: +91 73035 91536
Email: nnmart87@gmail.com
By placing an order on Food Stuff, you acknowledge and agree to this Refund & Return Policy.